Creative Beadcraft Terms and Conditions
ORDERING FROM US
Making a purchase could not be easier. Just browse our website and click on any items that you wish to buy and put them in to your shopping basket. After you have finished your selection click on "Checkout" and you will be asked for the information that we will need to be able to fulfil the order.
We accept card payment which means you can shop from any part of the world. Your bank will convert the transaction to your local currency.
We accept Visa, Mastercard, Switch, Amex, Solo and Delta. We do not charge for any item until it is ready to send, with the exception of Special Orders. Back ordered items are not charged until they are sent.
VAT
Retail prices include VAT at 20%. Trade prices do not include VAT which will be charged on all UK orders. For EU countries VAT is charged except for customers registered for VAT. This number must be quoted on all orders and will be printed on all invoices and parcels. Non EU countries are exempt from VAT.
DELIVERY COSTS
Postage - is added to all orders as follows:
| RETAIL Charges Including VAT | TRADE Charges Excluding VAT |
|---|---|
| Orders upto £9.99 = £1.99 | Orders upto £8.33 = £1.66 |
| Orders £10 - £39.99 = £2.99 | Orders £8.34 - £33.33 = £2.49 |
| Orders £40 - £49.99 = £3.99 | Orders £33.34 - £41.66 = £3.32 |
| Orders £50 or more = FREE | Orders £41.67 or more = FREE |
All orders are sent either:
- 1st Class post: allow up to 1 week for packet post delivery, or
- DPD Local: a next day service to addresses in mainland UK;
- 2 day service to the Highlands and Islands and Northern Ireland.
Next Day Services
All next day services are given priority and despatched the same day, subject to our confirmation. The latest time for website orders for next day is 1 00 pm. Next Day services placed before 1 00 pm on a Friday will normally be delivered on the next working day, ie Monday. Please contact us if you require Saturday delivery which will be from £12.50.
Next Day Options and Prices
Royal Mail Special Delivery: delivery guaranteed before 1 00 pm. These have a delivery rate of 99%. Royal Mail will refund the cost if the item is not delivered on time.
UK Mail
DPD Local Next Day: £9.99 including VAT (£8.32 excluding VAT). This service is not guaranteed but has a delivery rate of 95%.
PAYMENT
Payment must be received with your order, either by cheque, Visa, Mastercard
or Debit Card. We will be pleased to forward a pro-forma invoice.
Credit Accounts - A minimum monthly trading figure of £100 is required with two trade
references. Terms strictly monthly, payment 20th the following month.
RETENTION OF TITLE
1) Property,legal or beneficial, in any goods supplied by the seller shall only pass to the
buyer when the seller has received full payment for all the sums then owed by the buyer
to the seller.
2) Goods in respect of which property has remained with the seller shall be
kept identifiable as those of the seller, and the buyer shall at its own expense immediately
return such goods to the seller, or permit the seller to enter the buyer's premises to collect
such goods should the seller so request.
3) Risk shall pass to the buyer with possession of
goods.
TELEPHONE ORDERS
Telephone orders can be accepted only from account customers or customers paying
by credit card or debit card.
DESCRIPTONS
Descriptions are those used commonly in the trade and unless otherwise stated refer to
imitation products. Colours of items will vary with each shipment, however we try to keep
these to the smallest margins.
STOCK
We carry a vast range of many thousands of items, so from time to time we may not
be able to supply stock. We try to carry enough stocks to cover our requirements and to keep the website up-to-date with stock availability.
DESPATCH
We aim to despatch within 2 working days of receipt. Orders with next day service will
be dispatched the same day, if received before 1 00 pm. Send all post orders to the Chesham
address.
RETURNS
Except for faulty goods or items incorrectly dispatched we reserve the right to
charge a handling fee of 15%. Beads which have been dyed cannot be accepted for a refund,
unless they have been dyed incorrectly. Special orders and Swarovski factory packs cannot normally be refunded.
DYED BEADS
We cannot hold ourselves responsible for surface dyed beads and in the
event of of any claim sellers liability shall in no circumstances exceed the invoice price of the
said goods.
PRICES
Prices quoted are current as of this date, but we reserve the right to make alterations
as necessary without notice.
Creative Beadcraft may not be able to accept an order if there has been a pricing or product description or an offer error on the website
QUANTITIES
Supplied as the package amount states. These packages cannot be broken
or mixed colours supplied so as to make up a larger quantity for the lower price.
FAULTY MATERIALS
Faulty goods will be replaced if proven faulty in manufacture, but no liability
will be accepted for consequential loss or damage of any description in respect of goods sold.
We do not guarantee the suitability of any product for any specific purpose.
TRADE
A trade discount is available to shops and other bead-related businesses. We require £100 minimum order on your first purchase and a minimum annual spend of £1,000 in order to continue your trade account status.
PRIVACY POLICY
Creative Beadcraft Ltd. do not disclose buyers information to third parties. Cookies are used on this shopping site.